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For specific queries, please read the FAQs below.

1. Can I change the product after I have placed an order?

You can change your product within 1 hour, please contact at .

2. Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with our team immediately along with your order number. write 
or you can
cancel the order within 12 hours of purchase & reorder according to your requirements.

3. When will I receive my refund for a cancelled order?

Electronic transfer to your account within 7 working days.

4. What if I receive a product in damaged condition?

In case you receive a product in damaged condition, you have to inform our team at +91 xxxxx xxxxx immediately for further procedure. Depending upon the product, a decision will be taken by our team regarding it.  Team Nupur Giftshas the right to take the final decision.

5. Why was my order undelivered and returned to the warehouse?

Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available . In this case, you will not receive any refund; however, we will re-ship your order.

6. What if my order is undelivered?

If your product remains undelivered, you can register your complaint with our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then will not be responsible for it and will not make any refund credits to your account.

7. What happens with my private data which I provide for customized gifts?

All of the pictures/text that you share with our team for customized gifts are deleted automatically after the next monthly cycle. So if you ordered and shared some private content on 14th January, it would be deleted automatically in the First week of March. We really mean it.

For any other queries, all you need is to drop an email at

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